Cancelling Datto SaaS Defense

You can cancel the SaaS Defense service for a client through the Datto Partner Portal.

To cancel SaaS Defense for a client:

  1. Navigate to the Datto Partner Portal.
  2. Select Status > SaaS Protection Status.
  3. Click Licenses.
  4. For the applicable client, click the dotted menu at the end of the client's row.
  5. Select Cancel Subscriptions.
  6. Select the SaaS Defense check box.

NOTE  Selecting the SaaS Protection check box automatically selects the SaaS Defense check box, allowing you to cancel both.

  1. Select a reason for cancellation.
  2. In the text box indicated, type Cancel Subscription (not case sensitive).
  3. Click Cancel Subscriptions. A confirmation is displayed.